Survey says... we're happy Calgarians!

Post Date: Wednesday, October 31, 2012
CitSatToday, Mayor Nenshi joined with Ipsos to release the latest Citizen Satisfaction survey. This annual survey is a great third-party, statistically accurate way to measure how Calgarians feel about The City and the services it provides.

The short of it: we're a happy bunch who feel Calgary is on the road to been an even greater city. You can see the full results (and participate in the #heartyyc contest!) here.

Here's the release that was given to media this morning:


Calgary, AB – The 2012 Citizen Satisfaction Survey results are in and 81 per cent of Calgarians believe that The City of Calgary fosters a city that is inclusive and accepting of all.

“The survey shows that Calgarians are happy with their municipal government—with increases in satisfaction since 2010,” said Mayor Naheed Nenshi.

Other notable highlights include:

  • 88 per cent say the quality of life in Calgary is ‘good.’
  • 83 per cent of Calgarians rated The City’s quality of service as consistently high.
  • 81 per cent of Calgarians say they are satisfied with City programs and services.
  • 74 per cent believe that Calgary is moving in the right direction to ensure a high quality of life for future generations.

“This year we’ve received the highest overall satisfaction rating with 95 per cent of Calgarians recognizing the work The City does every day,” says City Manager, Owen Tobert.

The survey proves to be an encouraging report card for City employees.

“We strive to put citizens at the centre of everything we do,” said City Manager, Owen Tobert. “We are proud of The City employees’ efforts to provide quality services.”

The survey also found that 89 per cent of citizens are proud to be Calgarians. “It’s no secret that Calgarians love this city and love living here,” said Mayor Naheed Nenshi.

To celebrate, The City of Calgary is having a HeartYYC contest and inviting Calgarians to post why they love living in Calgary on The City’s Facebook page. Contest judges include Karen Ball, Kris Demeanor, and Simon Mallett—well-known individuals who continue to make Calgary the best place to live. Visit for more information.

The complete survey findings are available on (opens as PDF)

Onward/ The Citizen Satisfaction survey is an important measure of how well we are doing./ By 2020, The City will continue to deliver services and programs through a culture that supports innovation and is adaptable to Calgary’s changing needs.


- Posted by Daorcey from Mayor Nenshi's team